Returns and refunds

What we can do depends on why you are sending something back. Find the part that applies to you.

If you changed your mind

You have 14 days from the day your order arrives to exchange it for something of equal value, or to take store credit.

• Unused and unworn, in its original packaging
• Tags still on, with proof of purchase
• Ask us within those 14 days

Change-of-mind returns are settled as an exchange or store credit. We do not refund them to your card.

We cannot take a change of mind on:

• Vintage and antique pieces
• Custom-made or personalised items
• Beauty and personal care, such as soaps, oils and lotions
• Anything perishable, such as food, chocolate or flowers
• Sale and clearance items
• Gift cards

Vintage and antiques

All sales are final on vintage and antique pieces. Every one is unique, so there is nothing identical to swap it for.

Because of their age and history, signs of wear, variation and small imperfections are to be expected. We see these details as part of their charm. The patina, character and individuality of each piece are exactly what make them so special.

If you are unsure about a piece, ask us before you buy. Email contact@georgesofdubai.com and we will send more detail and close-up photographs. Or come into the store, look at it properly, and buy it there.

None of this affects your rights if a piece turns up damaged or is materially not as described. Those are set out below and they apply to vintage in full.

If something is faulty, damaged or not as described

This covers everything we sell. Vintage and antiques included. Everything listed as non-returnable included. Nothing in this policy limits it.

Email contact@georgesofdubai.com within 48 hours of your order arriving, with your order number and clear photographs.

We will repair it, replace it, or refund it to your original payment method, and we pay for the return.

If your order has not shipped yet

You can cancel it for a full refund. Tell us as soon as you can.

For deliveries outside Dubai, where we quote shipping after checkout, you can turn the quote down and cancel for a full refund.

Refunds and store credit

Refunds go back to your original payment method within 10 business days of us approving the return. After that it depends on your bank. If it has been more than 15 business days since we confirmed your refund, tell us.

Store credit arrives by email once we have looked at the return. It is tied to your email address, cannot be transferred, adds up automatically with any other credit you hold, and lasts 12 months unless the law says otherwise.

To spend it online, sign in to My Account with the email that received it and choose Store Credit at checkout. Guest checkout will not show it. In store, give your email address at the till.

How to start a return

1. Email contact@georgesofdubai.com with your order number and why you are returning it
2. We will reply with instructions
3. Wait for us to approve it before you send or drop anything off. We cannot process returns that arrive without approval

Drop off or post to GEORGES of Dubai, Shop 22, Waitrose Mall, Motor City, Dubai.

Delivery costs

Free and express delivery do not apply to bulky items, which need special handling. Bulky items, including furniture, large artwork and lampshades, are delivered for 150 AED. Our shipping policy lists every option.

Need us?

Email contact@georgesofdubai.com or call and WhatsApp +971 56 650 4587.

Motor City: Shop 22, Waitrose Mall. Umm Suqeim 1: Shop 13, Spinneys Centre, Umm Al Sheif Road, Al Safa 2. DIFC: inside Florette, Ground Floor, ICD Brookfield Place.