Refunds, Returns & Exchanges
Hassle-Free Returns & Peace of Mind
We want you to love everything you order from Georges of Dubai. If something isn’t quite right, our 14-day return policy makes it easy to exchange or return your item.
Easy Returns
We accept returns within 14 days of receiving your order.
Eligibility for Returns:
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Items must be unused, unworn, and in original packaging
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Must include tags and proof of purchase
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Returns must be requested within 14 days of receiving your item
How to return an item:
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Email us at contact@georgesofdubai.com with your order details
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We’ll provide return instructions
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Drop off your item or send it to:
GEORGES of Dubai, Shop 22, Waitrose Mall, Motor City, Dubai -
Once approved, you’ll receive a refund, exchange, or store credit
Exchanges & Store Credit
Changed your mind? No worries! We offer:
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Exchanges (for an alternative product of equal value)
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Store credit (valid for future purchases)
Exchanges and store credits are available for returns within 14 days for items in their original condition
Faulty, Damaged, or Incorrect Items?
We sincerely apologise if you received a damaged or incorrect item!
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Report the issue within 48 hours of receiving your order
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Email contact@georgesofdubai.com with photos and order details
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We will replace the item or issue a refund if necessary
Your satisfaction is our priority, and we will work to resolve issues ASAP!
Non-Returnable Items
For hygiene and customisation reasons, we cannot accept returns on:
❌ Personal care & beauty products (e.g. soaps, lotions)
❌ Perishable items (e.g. food, flowers)
❌ Custom-made or personalised products
❌ Gift cards & sale items
Refunds
Refunds are issued via the original payment method within 10 business days after your return is approved.
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You’ll receive an email once your refund has been processed
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Processing times depend on your bank or payment provider
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If you haven’t received your refund after 15 business days, contact us at contact@georgesofdubai.com
Need Help?
We're here to assist! If you have any questions about returns, exchanges, or refunds, reach out to us:
Email: contact@georgesofdubai.com
Call or WhatsApp: +971 56 650 4587
Visit us: Shop 22, Waitrose Mall, Motor City, Dubai
Visit us: GEORGES of DUBAI, inside Florette, Ground Floor, ICD Brookfield Place, DIFC, Dubai
We're happy to help via email, phone, or WhatsApp for a seamless shopping experience!