The Georges Club — Terms & Conditions

(Last updated — 21 / 06 / 2025)

1. Definitions

Georges of Dubai, “we”, “us” and “our” mean Georges of Dubai Trading LLC, UAE licence no. 104187680400003, registered office at Motor City, Dubai, United Arab Emirates.
Programme or The Georges Club means the loyalty scheme described in these Terms.
Member or you means an individual enrolled in the Programme.
Points means the notional units recorded in a Member’s account that may be redeemed for Rewards. Points have no cash value.
Reward(s) means any benefit, credit, service, voucher, product or experience offered under the Programme, whether fixed or promotional.
Account means the digital or in-store profile used to track a Member’s Points, tier status, and activity.
Personal Data means any information relating to an identified or identifiable natural person as defined under UAE personal data protection law.

2. Acceptance of Terms

By enrolling, earning, redeeming or using any aspect of the Programme you accept these Terms in full. If you do not agree, do not participate.
These Terms constitute a legally binding agreement between you and Georges of Dubai regarding your participation.
Any use of the Programme after changes to these Terms constitutes acceptance of the revised Terms.

3. Eligibility

Open to natural persons aged 18 or over with a valid UAE-issued or international photo ID.
Businesses, resellers and buying agents are excluded.
One Account per individual; duplicates may be merged or closed at our discretion.
Employees may participate subject to internal policies.

4. Earning Points

4.1 Base Earn Rate

1 Point per AED 1 of eligible spend, after discounts and excluding VAT, gift-card values and shipping fees.

4.2 Qualifying Channels

In-store at participating locations and online at georgesofdubai.com.

4.3 Posting of Points

Points post within 48 hours of order fulfillment or event verification.

4.4 Non-Purchase Actions

Points for approved activities only as listed on our website, subject to frequency limits.

4.5 Errors & Reversals

Points may be adjusted, withheld or reversed for returns, fraud, error or violations.

4.6 Promotional Earn Rates

Occasional increased earn rates for specific products, categories, periods or tiers at our discretion.

5. Redeeming Points

5.1 Redemption Catalogue

Rewards and Point costs are published online and may change without notice.

5.2 No Cash Alternative

Points are not exchangeable or refundable for cash or credit.

5.3 Combined Payments

Remaining balances on voucher/discount redemptions must be paid by accepted methods.

5.4 Availability & Capacity

Experiential Rewards require advance booking and are first-come, first-served.

5.5 Donations

Donated Points are irrevocable; no tax receipt provided.

5.6 Reward Delivery

Physical rewards delivered within specified timeframes; we aren’t liable for third-party delays.

5.7 Reward Fulfillment Issues

Report issues within 7 days of receipt; replacements at our discretion.

6. Point Expiry & Inactivity

6.1 Rolling Expiry

Points expire 12 months after earning if unused.

6.2 Inactive Accounts

Accounts with no activity for 12 months may be closed and Points forfeited.

6.3 Expiry Notifications

Notifications sent 30–60 days before expiry via email or app.

6.4 Reinstatement

Expired Points cannot be reinstated except at our discretion and may incur fees.

7. Tier Framework

7.1 Tier Structure

Thresholds, benefits and review periods published online.

7.2 Annual Requalification

Tier status assessed on a rolling 12-month basis; downgrades apply if thresholds aren’t met.

7.3 Tier Benefits

Non-transferable; may have separate conditions.

7.4 Tier Guarantee

Once qualified, benefits last the full qualification period, even if Terms change.

7.5 Tier Matching

We may match status from competitor programs, subject to verification.

8. Returns, Exchanges & Cancellations

Returns or cancellations reverse Points and may re-price redeemed Rewards.
Insufficient Points balance may incur a monetary charge.
Return policies follow standard terms, with Points refunded instead of cash.

9. Fraud, Abuse & Prohibited Conduct

9.1 Prohibited Activities

Multiple Accounts, falsified reviews, automated scripts and other manipulations are banned.

9.2 Account Suspension

We may suspend or terminate Accounts and cancel Points or Rewards for suspected abuse.

9.3 Finality of Decisions

Our decisions on suspensions and adjustments are final.

9.4 Fraud Prevention Measures

We use transaction monitoring, verifications and automated systems to prevent fraud.

10. Programme Modifications & Termination

10.1 Right to Modify

We may amend, suspend or terminate the Programme or Terms at any time, subject to law.

10.2 Notice

Material changes will be communicated at least 30 days in advance; continued participation = acceptance.

10.3 Termination

Unused Points expire 30 days after termination notice or earlier if specified.

10.4 Programme Suspension

We may temporarily suspend the Programme for maintenance; earning and redemption may be unavailable.

11. Account Security

11.1 Password Security

You’re responsible for keeping your password confidential and for all account activity.

11.2 Unauthorized Access

Notify us immediately of any unauthorized use or breach.

11.3 Multi-Factor Authentication

High-value redemptions or changes may require extra verification.

11.4 Account Monitoring

We monitor activity for unusual patterns.

11.5 Security Measures

We employ encryption, SSL and regular updates to protect accounts.

12. Data Protection & Privacy

12.1 Data Collection and Use

Processed per our Privacy Policy and UAE data protection law.

12.2 Data Types Collected

Includes contact info, purchase history, browsing behavior and preferences to personalize the Programme.

12.3 Data Retention

Retained only as necessary for purposes, legal or reporting requirements.

12.4 Data Security

Technical and organizational measures protect against unlawful processing and accidental loss.

12.5 Third-Party Sharing

We share data with service providers bound by contract to protect it and use it only for specified purposes.

12.6 Member Rights

You may access, correct, delete, restrict processing of and port your data.

12.7 Marketing Communications

Participation implies consent to Programme communications; opt-out available anytime.

13. Communication Preferences

13.1 Programme Updates

Balance, expiry and update notifications sent via your chosen channel.

13.2 Opt-Out Mechanisms

You can opt out of marketing while still receiving essential messages.

13.3 Communication Frequency

Limited to reasonable frequency, focused on account activity and changes.

13.4 Contact Information Updates

Keep your contact details current; we aren’t liable for outdated info.

14. Intellectual Property

14.1 Ownership

All materials—logos, trademarks, designs, text, graphics, software—are our or our licensors’ property.

14.2 Limited License

Non-exclusive, non-transferable license to use materials for personal, non-commercial Programme participation.

14.3 Restrictions

No modification, copying, distribution, transmission, performance or creation of derivative works.

14.4 User Content

By submitting reviews or content, you grant us irrevocable rights to use, modify, publish and distribute it.

15. Transfer of Points

15.1 Non-Transferability

Points can’t be transferred between Accounts or combined.

15.2 Exceptions

Family transfers or transfers upon death may be allowed at our discretion.

15.3 Inheritance

Points may transfer to a designated beneficiary with required documentation.

15.4 Prohibition on Sale

Points may not be sold or exchanged; violations lead to termination and forfeiture.

16. Account Closure and Termination

16.1 Voluntary Closure

Close your Account anytime; unused Points are forfeited.

16.2 Cooling-Off Period

Reinstate within 30 days of closure, subject to verification.

16.3 Involuntary Termination

We may terminate Accounts for violations, fraud, abuse or inactivity.

16.4 Data Retention After Closure

Certain data retained for up to 5 years per policy and law.

17. Force Majeure

17.1 Definition

Neither party liable for failures due to events beyond control (natural disasters, war, strikes, etc.).

17.2 Notification

We’ll notify Members of any force majeure affecting the Programme.

17.3 Operation During Force Majeure

Some features may be unavailable or modified; Point expiry may be extended at our discretion.

17.4 Duration

Force majeure relief lasts as long as the event; normal performance resumes as soon as practicable.

18. Dispute Resolution

18.1 Informal Resolution

Disputes should first be addressed informally with customer service.

18.2 Mediation

If unresolved, mediation under Dubai International Arbitration Centre rules before court.

18.3 Time Limitation

Raise disputes within 90 days of the event.

18.4 Governing Law

UAE law applies, exclusive jurisdiction of Dubai Courts.

18.5 Point Balance Disputes

Raise balance disputes within 30 days; records kept for 24 months.

19. Compliance with UAE Consumer Protection Laws

19.1 Consumer Rights

Operates in compliance with UAE Consumer Protection Law.

19.2 Transparency

Clear, accurate information on earning and redemption values.

19.3 Fair Pricing

Point values displayed with no hidden fees.

19.4 E-Commerce Compliance

Online operations comply with UAE e-commerce laws and data protection.

19.5 Advertising Regulations

Promotions comply with UAE advertising standards.

20. Contact

Trading Name: GEORGES LIFESTYLE GIFT TRADING LLC
Email: contact@georgesofdubai.com
Address: Shop 22, Waitrose Mall, Hessa Street, Motor City, Dubai, UAE
Phone: 056 650 4587
Registration Number: 104187680400003