Club Georges — Terms & Conditions

LOYALTY PROGRAM TERMS AND CONDITIONS

Club Georges Loyalty Program
Effective Date: October 1, 2025
Governing Law: United Arab Emirates

1. DEFINITIONS

"GEORGES of Dubai", "we", "us" and "our" mean Georges Lifestyle Gift Trading LLC, a company incorporated under the laws of the United Arab Emirates, with its registered office at Shop 22, Waitrose Mall, Hessa Street, Motorcity, 50819, Motor City, Dubai, United Arab Emirates, operating primarily in the UAE and GCC.

"Program" or "Loyalty Program" means the Club Georges loyalty scheme described in these Terms and Conditions.

"Member" or "you" means an individual who has successfully enrolled in the Program and maintains an active Account.

"Account" means the digital profile used to track a Member's Points, redemption history, and Program activity.

"Points" means the loyalty currency units recorded in a Member's Account that may be redeemed for Rewards. Points have no monetary value and cannot be exchanged for cash.

"Rewards" means any benefit, discount voucher, product, service, or experience offered through the Program.

"Eligible Spend" means the purchase amount after applicable discounts, excluding taxes, shipping fees, gift card purchases, and amounts paid using vouchers or store credit.

"Personal Data" means any information relating to an identified or identifiable natural person as defined under UAE Personal Data Protection Law.

 

2. ACCEPTANCE AND MODIFICATION OF TERMS

2.1 Agreement Formation

By enrolling, earning, redeeming, or using any aspect of the Program, you accept these Terms and Conditions in full and enter into a legally binding agreement with GEORGES of Dubai.

2.2 Modifications

We reserve the right to modify, suspend, or terminate the Program or these Terms at any time with 30 days' written notice. Material changes affecting earning rates, expiry policies, or redemption values will be communicated via email and posted on our website. Continued participation after notice constitutes acceptance of the revised Terms.

2.3 Language and Interpretation

These Terms are available in English and Arabic. In case of any conflict between language versions, the English version shall prevail. All interpretations shall be at our sole discretion.

 

3. ELIGIBILITY AND ENROLLMENT

3.1 Membership Eligibility

The Program is open to natural persons who:

· Are 18 years of age or older

· Provide valid identification (UAE ID, passport, or other accepted ID)

· International customers are accepted

· Provide accurate enrollment information including valid email address and mobile number

3.2 Account Restrictions

· One Account per person: Each individual may maintain only one Program Account

· Business exclusions: Corporate accounts, resellers, buying agents, and distributors are excluded from membership

· Duplicate accounts: We reserve the right to merge, suspend, or terminate duplicate accounts

· Employee participation: GEORGES of Dubai employees may participate subject to internal policies and approval

3.3 Account Responsibility

You are responsible for:

· Maintaining accurate and current contact information

· Protecting Account login credentials

· All activity conducted through your Account

· Notifying us immediately of any unauthorized use

 

4. EARNING POINTS

4.1 Base Earning Rate

Members earn 1 Point per AED 1 spent on Eligible Purchases through qualifying channels.

4.2 Qualifying Channels

Points are earned on purchases made:

· Online at georgesofdubai.com

· In-store at our Dubai location: Shop 22, Waitrose Mall, Hessa Street, Motor City

4.3 Eligible Spend Calculation

Points are calculated on Eligible Spend, which excludes:

· Value Added Tax (VAT) and other taxes

· Shipping, handling, and delivery fees

· Gift card purchases

· Amounts paid using vouchers, store credit, or previous rewards

· Service charges, tips, and gratuities

4.4 Excluded Products and Services

No points are earned on:

· Gift wrapping services

· Product warranties and insurance

· Returns, exchanges, or cancellations

4.5 Points Posting and Delays

· Points are posted to Accounts within 48 hours of order fulfillment or in-store purchase completion

· Points for returned items are automatically deducted from Account balances

· We reserve the right to investigate and delay points posting for suspicious transactions

4.6 Promotional Earning Rates

Occasional bonus earning opportunities may be offered at our discretion, subject to specific terms and conditions communicated at the time of the promotion.

 

5. POINT EXPIRY AND ACCOUNT INACTIVITY

5.1 Point Expiration

Points expire 12 months from the date they are earned if unused. Points are redeemed on a first-in, first-out basis.

5.2 Inactivity Policy

Accounts with no earning or redemption activity for 12 consecutive months are considered inactive and may be closed. All Points in inactive accounts are forfeited.

5.3 Expiry Notifications

We will send expiry warnings 30-60 days before Points expire via email and/or SMS.

5.4 Point Reinstatement

Expired Points cannot be reinstated except at our sole discretion and may incur administrative fees.

 

6. REDEEMING POINTS AND REWARDS

6.1 Redemption Catalog

Available Rewards and their Point costs are published on our website georgesofdubai.com and mobile app. Reward availability and pricing may change without notice.

6.2 Minimum Redemption

Minimum redemption threshold as specified in our rewards catalog.

6.3 Discount Voucher Rules

When redeeming Points for discount vouchers:

· Single use only: Each voucher can be used once and cannot be split across multiple orders

· No stacking: Only one promotional discount per order (vouchers cannot be combined with other promotional codes, influencer discounts, or sitewide sales)

· Order of application: Discounts are applied in the following order: (1) Vouchers/store credit, (2) promotional codes, (3) gift cards

· Minimum order requirements: Vouchers may have minimum purchase requirements as specified

· Partial use: Unused voucher amounts cannot be refunded or carried forward

· Exclusions: Vouchers cannot be used to purchase gift cards, cannot earn additional Points, and may exclude sale items

6.4 Payment Interactions

· Vouchers and store credit are applied before calculating Points earned

· No Points are earned on amounts paid using vouchers or store credit

· Gift cards are applied after promotional discounts

· Any remaining balance must be paid using accepted payment methods

6.5 Reward Delivery and Fulfillment

· Digital rewards are delivered via email within 24 hours

· Physical rewards are shipped within 7 business days

· We are not liable for third-party shipping delays

· Report fulfillment issues within 7 days of expected delivery

6.6 Reward Restrictions

Rewards cannot be:

· Exchanged for cash or credit

· Transferred between Accounts

· Combined with certain other offers (as specified)

· Used during specific promotional periods

· Applied to previous purchases

 

7. RETURNS, EXCHANGES, AND CANCELLATIONS

7.1 Point Adjustments

When items are returned, exchanged, or orders are cancelled:

· Points earned on returned items are immediately deducted from Account balance

· If Account balance is insufficient, a monetary charge equal to the Points value may be applied

· Partial returns result in proportional Point deductions

7.2 Reward Repricing

If Rewards were used for purchases that are subsequently returned, the refund will be processed as:

· Points credited back to Account at current redemption rates

· No cash refund for Point-based discounts

· Vouchers may be reissued at our discretion

7.3 Chargeback Protection

In cases of payment chargebacks or disputes:

· All Points earned on disputed transactions are immediately reversed

· Account may be suspended pending investigation

· Repeated chargebacks may result in Program termination

 

8. ANTI-FRAUD AND ABUSE PREVENTION

8.1 Prohibited Activities

The following activities are strictly prohibited and will result in immediate Account suspension or termination:

Account Manipulation:

· Creating multiple Accounts (example: using different emails for the same person)

· Sharing Accounts or allowing others to use your Account

· Using false information during enrollment

Transaction Abuse:

· Self-referrals or referral gaming (example: referring yourself using different email addresses)

· Intentional return cycling to farm Points (example: ordering items solely to return them for Points)

· Split payment exploits to circumvent single-use limitations

· Using automated scripts, bots, or other technical manipulation

Promotional Abuse:

· Stacking multiple promotions in a single order (example: combining loyalty voucher + influencer code + sitewide sale)

· Using vouchers to purchase gift cards

· Reselling or transferring Points, vouchers, or Rewards

Commercial Misuse:

· Bulk purchasing for resale purposes

· Using business or corporate accounts disguised as personal accounts

· Location spoofing or VPN use to access geo-restricted offers

8.2 Technical Controls and Monitoring

We employ the following controls to prevent abuse:

· Velocity limits: Maximum redemptions per day/week/month

· Device fingerprinting: Detection of suspicious device patterns

· Transaction monitoring: Automated flags for unusual activity patterns

· Manual review triggers: High-value redemptions require approval

· Referral attribution limits: Maximum referrals per Account per period

· One promotion per order: Technical enforcement preventing code stacking

8.3 Investigation and Enforcement

Upon detecting suspicious activity, we may:

· Temporarily suspend Account pending investigation

· Reverse Points, cancel Rewards, or void transactions

· Require additional verification documents

· Permanently terminate Account and forfeit all Points for confirmed abuse

8.4 Decision Finality

Our decisions regarding fraud, abuse, or Terms violations are final and not subject to appeal. We are not required to provide detailed explanations for enforcement actions.

 

9. DATA PROTECTION AND PRIVACY

9.1 Legal Basis and Consent

We process your Personal Data based on:

· Your explicit consent for Program participation

· Legitimate business interests in Program administration

· Contractual necessity for reward fulfillment

· Legal compliance with UAE regulations

9.2 Data Collection

We collect and process:

· Contact information (name, email, phone, address)

· Purchase history and transaction data

· Account activity and redemption patterns

· Device information and usage analytics

· Communication preferences and marketing consent

9.3 Data Security

We implement appropriate technical and organizational measures including:

· Encryption of data in transit and at rest

· Access controls and authentication requirements

· Regular security assessments and updates

· Staff training on data protection procedures

9.4 Data Retention

Personal Data is retained only as necessary for:

· Program administration and reward fulfillment

· Legal compliance and regulatory requirements

· Fraud prevention and security purposes

· Maximum retention period: 7 years after Account closure

9.5 Your Rights Under UAE PDPL

You have the right to:

· Access your Personal Data

· Correct inaccurate information

· Delete your data (subject to legal retention requirements)

· Restrict processing in certain circumstances

· Data portability where technically feasible

· Object to processing for marketing purposes

9.6 Cross-Border Transfers

Personal Data may be transferred to service providers in other countries with adequate data protection safeguards in place.

9.7 Breach Notification

We will notify you of any data breaches that may pose a risk to your privacy rights in accordance with UAE law.

 

10. ACCOUNT SECURITY

10.1 Password Security

You must maintain strong, confidential passwords and are responsible for all Account activity.

10.2 Multi-Factor Authentication

High-value redemptions or Account changes may require additional verification.

10.3 Unauthorized Access

Immediately notify us at contact@georgesofdubai.com of any suspected unauthorized access or security breaches.

 

11. PROGRAM MODIFICATIONS AND TERMINATION

11.1 Modification Rights

We reserve the right to modify, suspend, or terminate the Program with 30 days advance notice including changes to:

· Earning rates and redemption values

· Eligible products and services

· Terms and Conditions

· Reward catalog and availability

11.2 Program Termination

Upon Program termination:

· 30 days advance notice will be provided

· Outstanding Points may be redeemed for 30 days after notice

· Unredeemed Points will expire and have no value

· No compensation will be provided for expired Points

11.3 Force Majeure

We are not liable for Program disruptions due to events beyond our reasonable control including natural disasters, technical failures, or government actions.

 

12. INTELLECTUAL PROPERTY

12.1 Ownership

All Program materials, including logos, trademarks, and software, remain our property or that of our licensors.

12.2 Limited License

You receive a limited, non-transferable license to use Program materials solely for personal participation purposes.

12.3 User Content

By submitting reviews or content, you grant us perpetual, royalty-free rights to use, modify, and distribute such content.

 

13. LIABILITY AND WARRANTIES

13.1 Liability Limitations

To the maximum extent permitted by UAE law:

· Our total liability is limited to the value of unredeemed Points in your Account

· We are not liable for indirect, incidental, or consequential damages

· We disclaim all warranties except those required by law

13.2 Program Availability

The Program is provided "as is" without warranty of continuous availability or error-free operation.

13.3 Third-Party Rewards

We are not responsible for third-party products or services offered as Rewards.

 

14. DISPUTE RESOLUTION

14.1 Governing Law

These Terms are governed by the laws of the United Arab Emirates. The Dubai Courts have exclusive jurisdiction over all disputes.

14.2 Informal Resolution

Before pursuing formal action, disputes should be raised with our customer service team at contact@georgesofdubai.com.

14.3 Time Limitations

All disputes must be raised within 90 days of the event giving rise to the dispute.

14.4 Mediation

If informal resolution fails, disputes may be submitted to mediation under Dubai International Arbitration Centre rules.

 

15. CONTACT INFORMATION

Legal Entity: Georges Lifestyle Gift Trading LLC
Trading Name: GEORGES of Dubai
Email: contact@georgesofdubai.com
Address: Shop 22, Waitrose Mall, Hessa Street, Motorcity, 50819, Motor City, Dubai, United Arab Emirates
Phone: +971553184355
Registration Number: 104187680400003
Website: georgesofdubai.com

For Program-related inquiries, contact us at contact@georgesofdubai.com or during business hours at +971553184355.

 

16. MISCELLANEOUS

16.1 Entire Agreement

These Terms constitute the entire agreement between you and GEORGES of Dubai regarding the Program.

16.2 Severability

If any provision is found unenforceable, the remainder of these Terms remains in full force.

16.3 Waiver

Failure to enforce any provision does not constitute a waiver of our rights.

16.4 Assignment

We may assign our rights and obligations under these Terms. You may not assign your Program membership.

Last Updated: October 1st , 2025
Version: 2.0