We accept all major payment methods, including Visa, Mastercard, Apple Pay, and Google Pay. All transactions are securely processed and encrypted to protect your details.

Unfortunately, we do not support split payments at this time. One order must be completed using a single payment method.

Stay tuned – this option will be announced on our site and socials once live.

During checkout, you’ll find a field to enter any active discount code. Simply apply it before completing your purchase and the total will be adjusted automatically. Only one code can be used per order.

Yes – we offer digital gift cards delivered via email with a unique QR code. They don’t expire and can be used online or in-store.

Want to gift something tangible? Email us at contact@georgesofdubai.com and we’ll happily post out a printed version with your personalised message.

Please note: Gift cards are non-refundable and cannot be exchanged for cash.

We move quickly to process your order, so if it has already shipped, we’re unable to cancel or edit it. In this case, we will retain the shipping cost and issue a refund for the rest. Please reach out to us as soon as possible if you’ve made an error.

Of course. Just leave a note at checkout or email us with your order number at contact@georgesofdubai.com and we’ll send over the invoice or VAT breakdown.

We offer a range of delivery options across the UAE to suit your needs:

In-Store Pickup

Cost: Free

Collect your order from one of our two Georges of Dubai store locations:

Main Store

Shop 22, Waitrose Mall, Motor City

D61 – Motor City Green Community, Dubai, United Arab Emirates

Second Store

Inside Florette, Ground Floor

ICD Brookfield Place (DIFC), Dubai

How it works

• Select “In-Store Pickup” during checkout
• You’ll receive an email when your order is ready for collection
• Bring your order confirmation and valid ID to collect your order

Same-Day Express Delivery (Dubai only)

Cost: AED 30

For urgent orders within Dubai, we offer delivery within approximately 4 hours.

How it works

• Available only in Dubai
  
• Place your order before 5 PM
  
• Suitable for lightweight items under 2kg

Free Next Day Delivery (Orders AED 150 and above)

Cost: Free

Enjoy complimentary next-day delivery when your order total is AED 150 or more.

How it works

• Place your order before 2 PM for next-day arrival
• Orders placed after 2 PM will be delivered the day after

Standard Next Day Delivery (Orders under AED 150)

Cost: AED 25

A fast and affordable next-day service for smaller orders.

How it works

• Place your order before 2 PM for next-day delivery
• Orders placed after 2 PM will be delivered the following day

Oversized & Fragile Delivery

Cost: AED 50

For delicate or oversized items that require careful handling.

How it works

• Delivery within 2–3 business days
• Items are packed and transported with extra care to ensure safe arrival

Bulky Item Delivery

Cost: AED 150

For large and heavy furniture or multiple bulky items.

How it works

• Delivery within 2–3 business days
• Secure transport arranged for items such as large décor and furnishings

International Shipping

We offer international delivery via Aramex. Please contact us at contact@georgesofdubai.com for a personalised shipping quote.

Important Information

• All international orders are shipped from Dubai, UAE
• Customs duties, taxes, and local VAT (if applicable) are the responsibility of the customer
• We do not ship to countries or individuals listed under OFAC-restricted regions
  
  

All our local and international deliveries are handled by Aramex, our trusted logistics partner. Their proven track record ensures that your order is delivered safely and on time.

Yes, we do.

To receive an international shipping quote, please email contact@georgesofdubai.com with your country, city, and a list of items you wish to order.

Please note:

• Shipping costs are calculated individually based on destination, weight, and size
• International orders are fulfilled via Aramex Express
• We do not ship to countries or individuals on any restricted or sanctioned lists (e.g. OFAC)
  
  

Once your order is dispatched, you’ll automatically receive an email with:

• A tracking link from Shopify
• Your Aramex tracking number

You can track your order via:

• The link in your order confirmation email
• Your Aramex tracking portal
• Your Georges of Dubai customer account (if you created one at checkout)

If no one is available to receive your delivery, Aramex will attempt to:

1. Contact you via the phone number you provided
2. Re-attempt delivery at a later time or date
3. Hold your parcel for a limited window at their local distribution point

Important:

• If multiple delivery attempts are missed, the parcel may be returned to us
• Additional redelivery fees may apply
• Please ensure your contact details are accurate at checkout

While most orders are delivered on time, external factors can sometimes cause delays (e.g. peak season, weather, customs clearance).

If your order hasn’t arrived within the expected timeframe, please:

• Check your tracking link for updates
• Contact us at contact@georgesofdubai.com and we’ll assist right away

We’re here to help and always aim to resolve issues quickly and fairly.

Yes – for customers in Dubai only, we offer same-day delivery for AED 30 on eligible orders.

To receive your order within ~4 hours, place it before 5 PM and select Same-Day Delivery at checkout.

This service is best for smaller, non-bulky orders under 2kg.

At the moment, we do not offer scheduled time slot selection. However, you’re welcome to email us with your delivery preferences and we’ll do our best to accommodate when possible.

If your order has not yet shipped, we will do our best to accommodate a change of address.

Please email us immediately at contact@georgesofdubai.com with your new address and order number.

Please note:

• Once the order has been handed over to the courier, we cannot guarantee address changes
• Additional re-routing or reshipping charges may apply

To avoid complications, always double-check your address before completing checkout.

We accept returns within 14 days of receiving your order. Our aim is to ensure that every customer is happy, but we also follow a fair and firm returns process to maintain product quality and brand integrity.

To be eligible for a return:

• Items must be unused, unworn, and in their original packaging
• Tags must be attached, and proof of purchase provided
• The return request must be made within 14 days of delivery

1. Email us at contact@georgesofdubai.com with your order number and reason for return
2. We will reply with clear instructions
3. Items may be returned in person or shipped to:

GEORGES of Dubai

Shop 22, Waitrose Mall, Motor City, Dubai, UAE

Please wait for return approval and instructions before sending or dropping off any item. Items returned without prior approval will not be processed.

Yes. If you’ve changed your mind, you can exchange your item for another of equal value or request store credit to use at a later date.

Conditions:

• The item must meet the same eligibility requirements as returns
• Store credit will be issued via email once the item has been inspected
• All exchanges and credits must be processed within the 14-day return window

If your item arrives damaged or is not what you ordered, we’ll make it right.

Steps:

• Contact us within 48 hours of receiving your order
• Include your order number and clear photos of the issue
• Email us at contact@georgesofdubai.com

Once reviewed, we will either:

• Replace the item
• Issue a refund
• Offer store credit, depending on the availability of the product

We take customer satisfaction seriously and resolve these issues as quickly as possible.

To ensure hygiene and safety, the following items are non-returnable and non-refundable:

• Personal care or beauty products (e.g. soaps, oils, lotions)
• Perishable items (e.g. food, chocolate, flowers)
• Custom-made or personalised items
• Sale or clearance items
• Gift cards

If you're unsure whether your item qualifies, email us before purchasing or returning.

Once your return is received and approved, refunds are processed to your original payment method within 10 business days.

You’ll receive a confirmation email once your refund is issued.

Please note:

• Processing times vary depending on your bank or payment provider
• If more than 15 business days have passed since your refund confirmation, please contact us at contact@georgesofdubai.com

Yes, but the same conditions apply.

Refunds can only be issued to the original purchaser. If you received a gift and would like to exchange it or receive store credit, please contact us for assistance.

We're happy to help with any questions or concerns related to returns or exchanges.

Customer Support

Email: contact@georgesofdubai.com

Phone/WhatsApp: +971 56 650 4587

Visit us in-store

Shop 22, Waitrose Mall, Motor City, Dubai

or

Inside Florette, Ground Floor, ICD Brookfield Place, DIFC, Duba

You can find us at two physical locations in Dubai, with a flagship location opening soon.

1. Main Store – Motor City

Shop 22, Waitrose Mall, Motor City, Dubai, United Arab Emirates

View on Google Maps

2. DIFC Store – Inside Florette at ICD Brookfield Place

Ground Floor, ICD Brookfield Place, DIFC, Dubai

View on Google Maps

3. Coming Soon – Flagship Store (Opening September 2025)

All Georges of Dubai stores operate daily from 08:00 to 20:00.

We do not offer item reservations, but you can simply purchase online and select “In-Store Pickup” during checkout. We’ll notify you by email when your order is ready for collection.

1. Place your order online and select “In-Store Pickup” at checkout
2. Choose your preferred location (Motor City or DIFC)
3. Wait for your pickup confirmation email
4. Visit the store with your order confirmation to collect your purchase

Pickup orders are typically ready within 24 hours. If you need your item urgently, please email us at contact@georgesofdubai.com or WhatsApp us on +971 56 650 4587.

Yes. Our in-store team is happy to offer one-on-one product recommendations, gift guidance, and styling suggestions. Just let a staff member know you’d like assistance when you arrive.

Yes:

• Motor City (Waitrose Mall): Free parking available
• DIFC (ICD Brookfield Place): Paid parking within the district

We provide detailed size guides on relevant product pages, especially for clothing. We recommend checking these before purchasing, as sizes may vary slightly depending on the brand or style.

Still unsure? Reach out to us at contact@georgesofdubai.com or WhatsApp us on +971 56 650 4587 and we’ll gladly help guide you to the best fit.

The materials used for each product are listed clearly on the individual product pages. If you need more information or can’t find the details you're looking for, just get in touch — our team will be happy to help.

Some of our home fragrance products are made with natural or botanical-based ingredients, and others are made using premium fragrance blends. Each product page specifies this clearly. If you have allergies or sensitivities, we encourage you to double-check the listed details or reach out before purchasing.

Many of our homeware pieces are artisan-made or handcrafted by independent makers and small-batch brands. If a product is handmade, this will be mentioned in the product description. These items often vary slightly in colour, finish or form — a part of their charm and uniqueness.

We want your pieces to last and bring joy for years to come.

For most categories, you'll find care instructions directly on the product page. For in-depth advice, visit our blog, where we share helpful guides on caring for homeware, jewellery, and fashion.

Not sure how to clean or preserve a specific item? Email us or drop us a WhatsApp message — our team is always happy to advise.

Yes, we do. All orders can be beautifully gift wrapped upon request — at no extra charge.

Our signature wrapping includes premium materials, Georges of Dubai tissue and ribbon, and an elegant, ready-to-gift presentation.

If you’d prefer your items unwrapped, just leave a note at checkout.

Yes. You can include a custom message when checking out — we’ll handwrite it onto one of our notecards and include it with the order.

No prices or receipts are ever included in gift orders.

Yes. Whether you're preparing for an event, thanking clients, or celebrating milestones, we’re happy to help.

Please contact us at contact@georgesofdubai.com or via WhatsApp at +971 56 650 4587 before placing your order so we can assist with availability, wrapping preferences, delivery coordination and volume-based options.

Yes — we can create bespoke gift boxes upon request.

Whether you're curating something special for a birthday, new baby, housewarming or just because, we’ll help you put together the perfect bundle.

Just get in touch before checkout so we can confirm contents, timing and presentation details.

You can reach us through any of the following:

• Email: contact@georgesofdubai.com
• Phone & WhatsApp: +971 56 650 4587
• In-store: Speak with a member of our team at any of our retail locations

If your enquiry is related to an existing order, please include your order number to help us assist you more quickly.

Yes. You can message us on WhatsApp at +971 56 650 4587 for support during working hours.

We recommend WhatsApp for quick questions, order updates or simple product enquiries.

For returns, exchanges, or anything that may require documentation, please email us for a written record of the request.

Our team is available during store opening hours, which are currently:

Daily: 08:00 – 20:00 GST (Gulf Standard Time)

Messages received outside of these hours will be responded to on the next business day.

We aim to respond to all messages within one working day, and often much faster.

During sales, launches, or peak seasons, response times may be slightly longer — but we’ll always prioritise urgent issues and get back to you as soon as possible.

We welcome your feedback and take complaints seriously.

Please email contact@georgesofdubai.com with details. All feedback is reviewed directly by our customer care or leadership team, and we do our best to respond and resolve quickly and fairly.

Not at this time. However, our WhatsApp channel functions as our live chat — so you can expect fast, friendly responses there during business hours.

Yes. Wherever possible, we partner with small, women-led, and independent artisanal brands — many of whom actively incorporate sustainable practices into their work. These include the use of natural materials, low-waste production methods, and ethical labour standards.

We do not mass-produce Georges of Dubai products. Instead, we thoughtfully curate collections made by real people, with meaningful stories and conscious processes.

We use recycled, recyclable and reusable packaging materials for the vast majority of our orders. This includes:

• Recycled kraft paper and tissue
• Paper-based stickers, postcards and cards
• Recyclable cardboard boxes

The only exception is bubble wrap, which we currently use to protect fragile items. We're actively researching biodegradable or more sustainable alternatives without compromising product safety during shipping.

Not all items in our collection are marketed as fully sustainable — and we are transparent about that. However, many products are made using:

• Natural or low-impact materials
• Small-batch, low-waste production methods
• Recycled, repurposed or upcycled elements

When an item is handcrafted, fair trade, made from recycled materials, or sustainably produced, it is clearly stated on the product page.

Yes. We make every effort to ensure that our suppliers operate with integrity, fairness, and safe working conditions. We prioritise makers and brands that align with our values: respect for people, craft, and planet.

We do not work with factories or large-scale production facilities that lack transparency.

We include sustainability notes in the product description where applicable — such as:

• "Made from 100% recycled materials"
• "Handmade by women-led cooperatives"
• "Sustainably harvested wood"
• "Low-waste, plastic-free packaging"

If you're unsure or have questions about a specific item, contact us and we’ll be happy to clarify.

Look out for key phrases on product pages like "handmade," "natural," "recycled," or "ethically sourced". You can also shop by maker or reach out to our team for personal recommendations aligned with your values.

We do not offer standard wholesale pricing. However, we have a trade programme tailored specifically for interior designers, stylists, and project-based buyers.

If you’re working on a design, hospitality, or furnishing project, we offer:

• 15% trade discount on eligible homewares, fabrics, and select décor
• Flexible support on product availability and project sourcing

Please email us at contact@georgesofdubai.com with your business name, trade licence (if applicable), and project overview to apply.

For large-scale or one-off bulk purchases, please reach out directly and we’ll advise based on availability and scope.