We accept all major payment methods, including Visa, Mastercard, Apple Pay, and Google Pay. All transactions are securely processed and encrypted to protect your details.

Unfortunately, we do not support split payments at this time. One order must be completed using a single payment method.

Not yet. We will announce it here and on our socials when it goes live.

There is a discount code field at checkout. Enter your code before completing the order and the total updates automatically. One code per order.

Yes. Digital gift cards are emailed with a QR code, do not expire, and can be spent online or in store.

If you would rather give something physical, email contact@georgesofdubai.com and we will post a printed card with your message.

Gift cards cannot be returned or exchanged for cash.

If your order has not shipped yet we can cancel it and refund you in full. Email contact@georgesofdubai.com as soon as you can.

Once it has shipped we cannot cancel or edit it. In that case we refund the order minus the shipping cost.

Of course. Just leave a note at checkout or email us with your order number at contact@georgesofdubai.com and we’ll send over the invoice or VAT breakdown.

In-store pickup, free. Collect from any of our three Dubai stores. Choose In-Store Pickup at checkout and we will email you when it is ready.

• Motor City: Shop 22, Waitrose Mall
• Umm Suqeim 1: Shop 13, Spinneys Centre, Umm Al Sheif Road, Al Safa 2
• DIFC: inside Florette, Ground Floor, ICD Brookfield Place

Free next-day delivery on orders over 150 AED. Order before 2 PM. Later orders arrive the day after.

Next-day delivery on orders under 150 AED, 25 AED. Same cut-off.

Same-day delivery in Dubai, 30 AED. Order before 5 PM, for items under 2kg. Usually about four hours.

Oversized and fragile, 50 AED. Two to three days, packed with extra care.

Bulky items, 150 AED. Furniture, large artwork and lampshades, two to three days. Free and express delivery do not apply to bulky items, which need special handling.

International. Via Aramex. Email contact@georgesofdubai.com for a quote. Customs duties and local taxes are the customer's responsibility, and we cannot ship to OFAC-restricted regions.

All our local and international deliveries are handled by Aramex, our trusted logistics partner. Their proven track record ensures that your order is delivered safely and on time.

Yes, we do.

To receive an international shipping quote, please email contact@georgesofdubai.com with your country, city, and a list of items you wish to order.

Please note:

• Shipping costs are calculated individually based on destination, weight, and size
• International orders are fulfilled via Aramex Express
• We do not ship to countries or individuals on any restricted or sanctioned lists (e.g. OFAC)
  
  

Once your order is dispatched, you’ll automatically receive an email with:

• A tracking link from Shopify
• Your Aramex tracking number

You can track your order via:

• The link in your order confirmation email
• Your Aramex tracking portal
• Your Georges of Dubai customer account (if you created one at checkout)

If no one is available to receive your delivery, Aramex will attempt to:

1. Contact you via the phone number you provided
2. Re-attempt delivery at a later time or date
3. Hold your parcel for a limited window at their local distribution point

Important:

• If multiple delivery attempts are missed, the parcel may be returned to us
• Additional redelivery fees may apply
• Please ensure your contact details are accurate at checkout

While most orders are delivered on time, external factors can sometimes cause delays (e.g. peak season, weather, customs clearance).

If your order hasn’t arrived within the expected timeframe, please:

• Check your tracking link for updates
• Contact us at contact@georgesofdubai.com and we’ll assist right away

We’re here to help and always aim to resolve issues quickly and fairly.

Yes, in Dubai only, for 30 AED. Order before 5 PM and choose Same-Day Delivery at checkout and it should reach you within about four hours. It suits smaller orders under 2kg.

Free and express delivery do not apply to bulky items, which need special handling and are delivered for 150 AED within two to three days.

At the moment, we do not offer scheduled time slot selection. However, you’re welcome to email us with your delivery preferences and we’ll do our best to accommodate when possible.

If your order has not yet shipped, we will do our best to accommodate a change of address.

Please email us immediately at contact@georgesofdubai.com with your new address and order number.

Please note:

• Once the order has been handed over to the courier, we cannot guarantee address changes
• Additional re-routing or reshipping charges may apply

To avoid complications, always double-check your address before completing checkout.

It depends on why you are sending something back.

If you changed your mind. You have 14 days from delivery to exchange for something of equal value or take store credit. Items need to be unused, unworn, in their original packaging, with tags on and proof of purchase. We do not refund change-of-mind returns to your card.

If it is faulty, damaged or not as described. Email us within 48 hours and we will repair it, replace it, or refund it to your original payment method, and we cover the return cost. This applies to everything we sell, including vintage and antiques and everything listed as non-returnable.

If it has not shipped yet. We can cancel it and refund you in full.

1. Email us at contact@georgesofdubai.com with your order number and reason for return
2. We will reply with clear instructions
3. Items may be returned in person or shipped to:

GEORGES of Dubai

Shop 22, Waitrose Mall, Motor City, Dubai, UAE

Please wait for return approval and instructions before sending or dropping off any item. Items returned without prior approval will not be processed.

Yes, for a change of mind. You can exchange your item for another of equal value or request store credit.

Conditions:

• The item must meet the same eligibility requirements as returns
• Store credit is issued by email once the item has been inspected, and is valid for 12 months
• All exchanges and credits must be processed within the 14-day window
• Change of mind is not available on vintage and antique pieces, custom-made or personalised items, beauty or perishable goods, sale items, or gift cards

If your item arrives damaged, is not what you ordered, or is materially not as described, we will make it right. This applies to every item we sell, including vintage and antiques.

Steps:

• Contact us within 48 hours of receiving your order
• Include your order number and clear photos of the issue
• Email contact@georgesofdubai.com

We will repair the item, replace it, or refund it to your original payment method, and we cover the cost of the return. Nothing in our returns policy limits this.

All sales of vintage and antique pieces are final as to a change of mind. Every piece is one of a kind, so there is no identical replacement to exchange it for.

Because of their age and history, signs of wear, variation and small imperfections are to be expected. We see these details as part of their charm. The patina, character and individuality of each piece are exactly what make them so special.

If you are unsure about a piece, please ask before you buy. Email contact@georgesofdubai.com for more detail and additional close-up photographs, or visit one of our stores to inspect it in person and purchase it there.

If a piece arrives damaged or is materially not as described, contact us within 48 hours and we will repair, replace or refund it to your original payment method. That right is not affected by the above.

We cannot accept a change of mind on:

• Vintage and antique items
• Custom-made or personalised items
• Personal care or beauty products, such as soaps, oils and lotions
• Perishable items, such as food, chocolate and flowers
• Sale or clearance items
• Gift cards

This list does not limit your rights if an item is faulty, damaged or not as described. Those rights apply to every item above. Contact us within 48 hours and we will repair, replace or refund it.

If you are unsure whether your item qualifies, email us before purchasing.

Where a refund is due, it is issued to your original payment method within 10 business days of your return being approved. You will receive a confirmation email.

Refunds apply to items that are faulty, damaged or not as described, and to orders cancelled before dispatch. Change-of-mind returns are settled as an exchange or store credit rather than a card refund.

Processing times then vary by bank or payment provider. If more than 15 business days have passed since your refund confirmation, contact contact@georgesofdubai.com

Yes, but the same conditions apply.

Refunds can only be issued to the original purchaser. If you received a gift and would like to exchange it or receive store credit, please contact us for assistance.

If you have a question about a return or an exchange, get in touch.

Customer Support

Email: contact@georgesofdubai.com

Phone/WhatsApp: +971 56 650 4587

Visit us in-store

Shop 22, Waitrose Mall, Motor City, Dubai

or

Inside Florette, Ground Floor, ICD Brookfield Place, DIFC, Duba

Three, all in Dubai.

• Motor City. Shop 22, Waitrose Mall
• Umm Suqeim 1. Shop 13, Spinneys Centre, Umm Al Sheif Road, Al Safa 2
• DIFC. Inside Florette, Ground Floor, ICD Brookfield Place

All Georges of Dubai stores operate daily from 08:00 to 20:00.

We do not hold items, but you can buy online and choose In-Store Pickup at checkout. We will email you when your order is ready to collect.

1. Place your order online and select “In-Store Pickup” at checkout
2. Choose your preferred location (Motor City or DIFC)
3. Wait for your pickup confirmation email
4. Visit the store with your order confirmation to collect your purchase

Pickup orders are typically ready within 24 hours. If you need your item urgently, please email us at contact@georgesofdubai.com or WhatsApp us on +971 56 650 4587.

Yes. Our in-store team is happy to offer one-on-one product recommendations, gift guidance, and styling suggestions. Just let a staff member know you’d like assistance when you arrive.

Yes:

• Motor City (Waitrose Mall): Free parking available
• DIFC (ICD Brookfield Place): Paid parking within the district

We provide detailed size guides on relevant product pages, especially for clothing. We recommend checking these before purchasing, as sizes may vary slightly depending on the brand or style.

Still unsure? Reach out to us at contact@georgesofdubai.com or WhatsApp us on +971 56 650 4587 and we’ll gladly help guide you to the best fit.

Materials are listed on each product page. If something is missing or unclear, email contact@georgesofdubai.com and we will find out for you.

Some of our home fragrance products are made with natural or botanical-based ingredients, and others are made using premium fragrance blends. Each product page specifies this clearly. If you have allergies or sensitivities, we encourage you to double-check the listed details or reach out before purchasing.

Many are. A lot of our homeware comes from independent makers and small-batch brands, and where a piece is handmade we say so in the description.

Handmade pieces vary slightly in colour, finish and form. That variation is part of what you are buying.

Care instructions are on the product page for most categories, and our blog has longer guides for homeware, jewellery and fashion.

If you are unsure how to clean or store something specific, email contact@georgesofdubai.com

Yes. Open your cart, choose "Make it a gift?", and our signature kraft paper and ribbon wrapping is free. You can upgrade to the Premium Gift Box for 55 AED.

Nothing is wrapped unless you choose it, so if you would rather have your items as they are, simply leave it set to "No wrapping".

Yes. Choose a gift wrap in your cart and a "Note to the recipient" box appears. We handwrite your message on one of our notecards and include it with the order. We never include prices or receipts in gift orders.

Yes. Whether you're preparing for an event, thanking clients, or celebrating milestones, we’re happy to help.

Please contact us at contact@georgesofdubai.com or via WhatsApp at +971 56 650 4587 before placing your order so we can assist with availability, wrapping preferences, delivery coordination and volume-based options.

Yes. Email contact@georgesofdubai.com before you check out and we will help you put a box together, whether it is for a birthday, a new baby, a housewarming or no occasion at all. We will confirm contents, timing and presentation with you first.

You can reach us through any of the following:

• Email: contact@georgesofdubai.com
• Phone & WhatsApp: +971 56 650 4587
• In-store: Speak with a member of our team at any of our retail locations

If your enquiry is related to an existing order, please include your order number to help us assist you more quickly.

Yes. You can message us on WhatsApp at +971 56 650 4587 for support during working hours.

We recommend WhatsApp for quick questions, order updates or simple product enquiries.

For returns, exchanges, or anything that may require documentation, please email us for a written record of the request.

Daily, 08:00 to 20:00 Gulf Standard Time, matching our store hours. Messages that arrive outside those hours are answered the next day.

Usually within one working day, often sooner. During sales and launches it can take a little longer, though we deal with urgent problems first.

We welcome your feedback and take complaints seriously.

Please email contact@georgesofdubai.com with details. All feedback is reviewed directly by our customer care or leadership team, and we do our best to respond and resolve quickly and fairly.

Not as such. WhatsApp is where we reply fastest during business hours, on +971 56 650 4587.

Where we can. We work with small, independent and women-led brands, many of which use natural materials, low-waste production and ethical labour standards. Nothing carrying our own name is mass-produced.

We use recycled, recyclable and reusable packaging materials for the vast majority of our orders. This includes:

• Recycled kraft paper and tissue
• Paper-based stickers, postcards and cards
• Recyclable cardboard boxes

The only exception is bubble wrap, which we currently use to protect fragile items. We're actively researching biodegradable or more sustainable alternatives without compromising product safety during shipping.

No, and we would rather say so plainly. Many pieces are made with natural or low-impact materials, in small batches with little waste, or from recycled and upcycled elements. Where an item is handcrafted, fair trade or sustainably made, we say so in the description.

Yes. We make every effort to ensure that our suppliers operate with integrity, fairness, and safe working conditions. We prioritise makers and brands that align with our values: respect for people, craft, and planet.

We do not work with factories or large-scale production facilities that lack transparency.

We put sustainability notes in the product description where they apply, such as made from recycled materials, handmade by women-led cooperatives, sustainably harvested wood, or plastic-free packaging.

If you are unsure about a specific piece, email contact@georgesofdubai.com

Look out for key phrases on product pages like "handmade," "natural," "recycled," or "ethically sourced". You can also shop by maker or reach out to our team for personal recommendations aligned with your values.

We do not offer standard wholesale pricing. However, we have a trade programme tailored specifically for interior designers, stylists, and project-based buyers.

If you’re working on a design, hospitality, or furnishing project, we offer:

• 15% trade discount on eligible homewares, fabrics, and select décor
• Flexible support on product availability and project sourcing

Please email us at contact@georgesofdubai.com with your business name, trade licence (if applicable), and project overview to apply.

For large-scale or one-off bulk purchases, please reach out directly and we’ll advise based on availability and scope.