FAQ
When will my order arrive?
Delivery costs and coverage
- Standard delivery: free on eligible orders of AED 150 or more; AED 25 below AED 150. Available in Dubai, Abu Dhabi, Sharjah, Ajman and Fujairah. Order before 2 PM for next-day delivery; later orders arrive the day after.
- Dubai express: AED 30 for eligible standard orders up to 2kg, placed before 5 PM. Usually within four hours. Not available for fragile or bulky items.
- Fragile and oversized: AED 50, allow 2 to 3 days. Available in Dubai, Abu Dhabi, Sharjah, Ajman and Fujairah. Free and express delivery do not apply.
- Bulky delivery: Dubai AED 150; Sharjah and Ajman AED 200; Umm Al Quwain AED 250; Abu Dhabi and Ras Al Khaimah AED 300; Fujairah AED 350. Allow 2 to 3 days. One bulky delivery charge covers the bulky items in your order.
- Mixed baskets: delivery charges for different delivery types can be added at checkout. A fragile item with a bulky item costs AED 200 for delivery in Dubai (AED 50 + AED 150).
- Ras Al Khaimah and Umm Al Quwain: online delivery is currently available for bulky-only baskets. For standard or fragile items, please contact us before ordering to check availability and obtain a quote.
- Free gift wrap: travels with the products in your order and does not add a separate delivery charge.
- International: contact contact@georgesofdubai.com for a quote. Full delivery details.
Can I return or exchange my item?
If you have changed your mind you have 14 days from delivery to exchange for an item of equal value or take store credit. Items must be unused, in their original packaging, with tags and proof of purchase. Change-of-mind returns are not refunded to card.
We cannot accept a change of mind on vintage and antique pieces, custom-made or personalised items, beauty or perishable goods, sale items, or gift cards.
If your item is faulty, damaged or not as described, contact us within 48 hours at contact@georgesofdubai.com and we will repair, replace or refund it to your original payment method, whatever the item. That right is not affected by anything above.
Do you offer gift wrapping?
Yes. Open your cart and choose "Make it a gift?". Our signature kraft paper and ribbon wrapping is free, the Signature Gift Box is 55 AED, and you can add a handwritten note to either.
How do you curate your products?
We choose everything by hand, looking for quality, real craftsmanship and design that lasts. We work with makers and brands whose approach to materials and production matches ours.
Still have questions?
Email contact@georgesofdubai.com or message us on WhatsApp at +971 56 650 4587. You can also come into any of our three Dubai stores.
Shipping
Delivery
Delivery costs and coverage
- Standard delivery: free on eligible orders of AED 150 or more; AED 25 below AED 150. Available in Dubai, Abu Dhabi, Sharjah, Ajman and Fujairah. Order before 2 PM for next-day delivery; later orders arrive the day after.
- Dubai express: AED 30 for eligible standard orders up to 2kg, placed before 5 PM. Usually within four hours. Not available for fragile or bulky items.
- Fragile and oversized: AED 50, allow 2 to 3 days. Available in Dubai, Abu Dhabi, Sharjah, Ajman and Fujairah. Free and express delivery do not apply.
- Bulky delivery: Dubai AED 150; Sharjah and Ajman AED 200; Umm Al Quwain AED 250; Abu Dhabi and Ras Al Khaimah AED 300; Fujairah AED 350. Allow 2 to 3 days. One bulky delivery charge covers the bulky items in your order.
- Mixed baskets: delivery charges for different delivery types can be added at checkout. A fragile item with a bulky item costs AED 200 for delivery in Dubai (AED 50 + AED 150).
- Ras Al Khaimah and Umm Al Quwain: online delivery is currently available for bulky-only baskets. For standard or fragile items, please contact us before ordering to check availability and obtain a quote.
- Free gift wrap: travels with the products in your order and does not add a separate delivery charge.
- International: contact contact@georgesofdubai.com for a quote. Full delivery details.
Order tracking
You will get a tracking link by email once your order ships. If anything looks wrong with it, email contact@georgesofdubai.com
Get in touch
Email contact@georgesofdubai.com, message us on WhatsApp at +971 56 650 4587, or come into one of our Dubai stores.
Gift Wrapping
Make Every Gift Feel Special
Want it wrapped? Choose free gift wrapping in your cart, or upgrade to the Signature Gift Box, and add a handwritten note for the recipient.