FAQ
When will my order arrive?
Delivery costs and coverage
- Standard delivery: free on eligible orders of AED 150 or more; AED 25 below AED 150. Available in Dubai, Abu Dhabi, Sharjah, Ajman and Fujairah. Order before 2 PM for next-day delivery; later orders arrive the day after.
- Dubai express: AED 30 for eligible standard orders up to 2kg, placed before 5 PM. Usually within four hours. Not available for fragile or bulky items.
- Fragile and oversized: AED 50, allow 2 to 3 days. Available in Dubai, Abu Dhabi, Sharjah, Ajman and Fujairah. Free and express delivery do not apply.
- Bulky delivery: Dubai AED 150; Sharjah and Ajman AED 200; Umm Al Quwain AED 250; Abu Dhabi and Ras Al Khaimah AED 300; Fujairah AED 350. Allow 2 to 3 days. One bulky delivery charge covers the bulky items in your order.
- Mixed baskets: delivery charges for different delivery types can be added at checkout. A fragile item with a bulky item costs AED 200 for delivery in Dubai (AED 50 + AED 150).
- Ras Al Khaimah and Umm Al Quwain: online delivery is currently available for bulky-only baskets. For standard or fragile items, please contact us before ordering to check availability and obtain a quote.
- Free gift wrap: travels with the products in your order and does not add a separate delivery charge.
- International: contact contact@georgesofdubai.com for a quote. Full delivery details.
Can I return a vintage or antique piece?
All sales of vintage and antique pieces are final as to a change of mind. Every piece is one of a kind, so there is no identical replacement to exchange it for.
Signs of age, wear and variation are expected on these pieces and form part of their patina rather than being a fault.
Please ask before you buy if you have any doubt. Email contact@georgesofdubai.com for more detail and additional close-up photographs, or visit the store to inspect the piece and purchase it there.
If a piece arrives damaged or is materially not as described, contact us within 48 hours and we will repair, replace or refund it to your original payment method. That right is not affected by the above.
Do you offer gift wrapping?
Yes. Open your cart and choose "Make it a gift?". Our signature kraft paper and ribbon wrapping is free, the Signature Gift Box is 55 AED, and you can add a handwritten note to either.
How do you curate your products?
We choose everything by hand, looking for quality, real craftsmanship and design that lasts. We work with makers and brands whose approach to materials and production matches ours.
Still have questions?
Email contact@georgesofdubai.com or message us on WhatsApp at +971 56 650 4587. You can also come into any of our three Dubai stores.
Shipping
Delivery
Delivery costs and coverage
- Standard delivery: free on eligible orders of AED 150 or more; AED 25 below AED 150. Available in Dubai, Abu Dhabi, Sharjah, Ajman and Fujairah. Order before 2 PM for next-day delivery; later orders arrive the day after.
- Dubai express: AED 30 for eligible standard orders up to 2kg, placed before 5 PM. Usually within four hours. Not available for fragile or bulky items.
- Fragile and oversized: AED 50, allow 2 to 3 days. Available in Dubai, Abu Dhabi, Sharjah, Ajman and Fujairah. Free and express delivery do not apply.
- Bulky delivery: Dubai AED 150; Sharjah and Ajman AED 200; Umm Al Quwain AED 250; Abu Dhabi and Ras Al Khaimah AED 300; Fujairah AED 350. Allow 2 to 3 days. One bulky delivery charge covers the bulky items in your order.
- Mixed baskets: delivery charges for different delivery types can be added at checkout. A fragile item with a bulky item costs AED 200 for delivery in Dubai (AED 50 + AED 150).
- Ras Al Khaimah and Umm Al Quwain: online delivery is currently available for bulky-only baskets. For standard or fragile items, please contact us before ordering to check availability and obtain a quote.
- Free gift wrap: travels with the products in your order and does not add a separate delivery charge.
- International: contact contact@georgesofdubai.com for a quote. Full delivery details.
Order tracking
You will get a tracking link by email once your order ships. If anything looks wrong with it, email contact@georgesofdubai.com
Get in touch
Email contact@georgesofdubai.com, message us on WhatsApp at +971 56 650 4587, or come into one of our Dubai stores.
Gift Wrapping
Make Every Gift Feel Special
Want it wrapped? Choose free gift wrapping in your cart, or upgrade to the Signature Gift Box, and add a handwritten note for the recipient.