Shipping & Returns


General Shipping Conditions – how will my GEORGES of Dubai parcel arrive?

Georges of Dubai are pleased to have partnered with QUIQUP for local & DHL for international shipping and distribution of your products.

Once your order has been paid and fulfilled through our site, you will receive an Airway Bill (we sometimes call this an AWB or a tracking code), which allows you to personally track your Georges of Dubai parcel. 

Shipping within the United Arab Emirates (UAE) – I’m a local

Once you have finished shopping, placed and paid for your order it will be approved and processed by one of the George's team (a REAL person) who will prepare your products so they are ready to deliver. Your order will be shipped according to the option you have chosen. Automatically selected is NEXT DAY delivery (for orders placed before 5pm).

If your delivery is urgent please choose our SAME DAY delivery option and place it before 2.30pm for delivery within 4 hours within Dubai.


International Shipping - Are you an international customer?

 Please email us at and we will quote you for delivery to anywhere in the world using our partners DHL.

Georges of Dubai does not deliver to any countries, entity individual or individual on the Office of Foreign Assets Control of the US Department of Treasury List ('OFAC LIST').

Please be aware that all goods are sent from the U.A.E, and in cases where the buyer of such goods and services are being shipped outside of the U.A.E, they are generally subject to local import duties, customs and taxes (VAT/GST) in the country of import.

All applicable customs fees, taxes and duties are the sole responsibility of you the customer, and Georges of Dubai is not responsible, nor can offer any specific advice regarding customs duties and taxes. The title of ownership transfers to you following exportation from the U.A.E.


Business Hours and Holiday/Sale Periods

Please note that when we describe business days these do not include holidays. We will generally deal with your order within 4 hours during business hours/days and faster if we can.



We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent or dropped into the following address: GEORGES of Dubai, Shop 22 Waitrose Mall, Motor City, DUBAI 0000

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right ASAP!


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases or items that have been clearly used, such as a book that appears worn. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


We offer exchanges and credit notes for change of mind (within 14 days) and replacements or credit notes where we cannot replace the item on faulty goods.


Please always contact us first as we do like to work on a case by case basis and assist where possible at 

We will notify you once we’ve received photos / the items and inspected your return case, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at